• Bring/Posten: Delivery to your mailbox or the nearest pick-up point.
• PostNord: Delivery to the nearest pick-up point.

At ALOA The Label, we offer free shipping on all orders over 1000 NOK. At checkout, you are free to choose your preferred delivery option. We use both PostNord and Posten/Bring.

Delivery to Europe and the Rest of the World.
Unfortunately, we do not offer delivery outside of Norway at the moment. However, we are working on expanding our services internationally. Please follow our newsletter and social media channels for future updates.

You will receive a confirmation email once your order is placed. Subsequently, you will receive a second email with your tracking information once your order has been shipped from our warehouse.

We process and ship all orders within 3 business days.

If your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

If your order has been shipped but not received by the estimated delivery date, please contact us at hello@aloalabel.com, and we will investigate with the carrier.

In some cases, delays may occur with the carrier.

Once your order has been shipped, it is generally not possible to change the delivery address due to carrier policies. We encourage you to double-check your address details before finalizing your order. If you realize that an error has been made and your order has not yet been shipped, please contact our customer support team immediately for assistance.

If the order has been shipped, we will contact our carrier, but we can't guarantee that we will be able to change the delivery address. In some cases, carriers may offer redirection services for an additional fee. For more information or assistance, please contact us at hello@aloalabel.com

You may cancel your order if it has not yet been processed or shipped. To request a cancellation, please contact our customer support team as soon as possible at hello@aloalabel.com.
If your order has already been shipped, we will not be able to cancel it. In this case, you may need to wait until you receive the package and then initiate a return process.

If there is an error with your order, such as receiving the wrong item or size, please contact us immediately, and we will work to resolve the issue.

If you cancel your order after it has been shipped, the shipping cost will be deducted from the refund amount.

It can take up to 7 business days from when we process the refund for the money to appear in your account.