We offer a variety of different payment options to ensure you have a smooth and convenient checkout experience at ALOA The Label.

Current Payment Methods:

• Stripe: Visa/Credit Card/Apple Pay
• Klarna (Coming Soon)
• Vipps (Coming Soon)

We are committed to providing flexible payment solutions to meet your needs. If you have any questions about our payment methods or encounter any issues during checkout, please don't hesitate to contact us.

To enhance your shopping experience, we occasionally offer discount codes that can be applied to your orders. Please note the following rules for using discount codes at ALOA The Label:

• Single Use: Discount codes are typically single-use and can only be applied once per customer and order, unless otherwise stated.
• Expiry Date: All discount codes have an expiry date. Please ensure you use your discount code before it expires, as expired codes cannot be reactivated.
• Minimum Purchase: Some discount codes may require a minimum purchase amount to be eligible.Please check the terms and conditions of the specific discount code for details.
• Exclusions: Discount codes may not be applicable to all products or categories. Certain items, such as sale items or special collections, may be excluded from discount promotions.
• Combination: Discount codes cannot be combined with other promotions, discounts, or offers unless explicitly stated.
• Errors: If you experience any issues applying your discount code, please contact our customer support team before completing your purchase.
• Returns and Exchanges: If you return items purchased with a discount code, the refund will be adjusted to reflect the discount applied. Discount codes used for exchanged items may not be reissued.

To receive 10% off your first order and stay updated on discounts, restocks, and new releases, sign up for our newsletter here.

Your discount code will be sent to you via email. If you do not receive it within 24 hours, please contact our Customer Care team through our Contact Us page, and a member of our team will assist you.

If you wish to delete your account, please contact us. Our Customer support will assist you with the process.

We are a Norwegian based clothing company in Oslo, Norway.

Organization number: 932 030 772

Company address: Grenseveien 71, 0663 Oslo

• Bring/Posten: Delivery to your mailbox or the nearest pick-up point.
• PostNord: Delivery to the nearest pick-up point.

At ALOA, we offer free shipping on all orders over 1000 NOK. At checkout, you are free to choose your preferred delivery option. We use both PostNord and Posten/Bring.

Delivery to Europe and the Rest of the World - not yet available.

Unfortunately, we do not offer delivery outside of Norway at the moment. However, we are working on expanding our services internationally. Please follow our newsletter and social media channels for future updates.

You will receive a confirmation email once your order is placed. Subsequently, you will receive a second email with your tracking information once your order has been shipped from our warehouse.

We process and ship all orders within 3 business days.

If your order has been shipped but not received by the estimated delivery date, please contact us at hello@aloalabel.com, and we will investigate with the carrier.

In some cases, delays may occur with the carrier.

Once your order has been shipped, it is generally not possible to change the delivery address due to carrier policies. We encourage you to double-check your address details before finalizing your order. If you realize that an error has been made and your order has not yet been shipped, please contact our customer support team immediately for assistance.

If the order has been shipped, we will contact our carrier, but we can't guarantee that we will be able to change the delivery address. In some cases, carriers may offer redirection services for an additional fee. For more information or assistance, please contact us at hello@aloalabel.com

We use both PostNord and Posten for all our returns. Returns are made easy with a QR code that you show at your nearest drop-off location.

If you print the shipping label yourself, it is crucial that the package is delivered to the correct carrier. If you choose Posten, the package must be delivered to a Posten drop-off location. If you choose PostNord, the package must be delivered to a PostNord drop-off location.

We are not responsible if the package is delivered to the wrong carrier and gets lost.

Important: Make sure to remove the old shipping label or place the new shipping label over the old one if you are returning the item in the same packaging.

If you fill out the return form, you can choose in advance whether you want a refund or an exchange. If you do not fill out the form, you will receive an email when our warehouse receives the return to select either an exchange or a refund.

You will receive an email once our warehouse has received your return. It may take up to 7 business days for the refund to appear in your account from the time we process the credit.

To be eligible for a return and/or exchange, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Exchanges are made easy by providing a gift card that covers the cost of the exchange plus shipping.

If you wish to cancel your purchase, you have 30 calendar days from the date you received the last item.

For returns that are not exchanges, the return cost will be deducted from the refund amount. The cost is 79 NOK.

This only applies if you use our return solution/label. There is no deduction if you return the item at your own expense. It is the sender's responsibility to ensure that the return reaches our warehouse. We therefore recommend using tracked shipping if you pay for the return yourself.

The Right of Withdrawal Act regulates the duties and rights between consumers and businesses. For more information, see the Right of Withdrawal Act.

The tracking information will be emailed to you as soon as your order has been dispatched. If you have not received your dispatch email with the tracking information for your order, you can contact us via our Contact Us page.

You can track your parcel through our carriers:

• PostNord
• Posten/Bring

If your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

If your order has been shipped but not received by the estimated delivery date, please contact us at hello@aloalabel.com, and we will investigate with the carrier.

In some cases, delays may occur with the carrier.

You may cancel your order if it has not yet been processed or shipped. To request a cancellation, please contact our customer support team as soon as possible at hello@aloalabel.com

If your order has already been shipped, we will not be able to cancel it. In this case, you may need to wait until you receive the package and then initiate a return process.

If there is an error with your order, such as receiving the wrong item or size, please contact us immediately, and we will work to resolve the issue.

If you cancel your order after it has been shipped, the shipping cost will be deducted from the refund amount.

It can take up to 7 business days from when we process the refund for the money to appear in your account.

If you have received the incorrect item, please contact us as soon as possible through our Contact Us page.

Please include the following information:

• Your order number
• The item you did not receive
• The incorrect item you received
• A clear photograph of the incorrect item

Once you have provided this information, our Customer support will be more than happy to resolve the issue for you.

To ensure the longevity of your garments, we recommend following the care instructions provided on each product’s label. Here are some general tips to help you maintain the quality of your clothing:

• Wash Cold: Use cold water to preserve fabric integrity and reduce energy consumption.
• Gentle Cycle: Opt for a gentle cycle to prevent wear and tear.
• Air Dry: Whenever possible, air dry your garments to avoid shrinkage and extend their lifespan.
• Avoid Harsh Detergents: Use mild, eco-friendly detergents to protect the fabric and the environment.
• Ironing: If ironing is necessary, use a low setting and avoid direct heat on prints or delicate fabrics.

By following these care guidelines, you’ll keep your clothes looking great and help reduce your environmental footprint. If you have any specific questions about caring for a particular item, please contact our Customer Care team.

Our products are produced from recycled materials, ensuring that we minimize our environmental impact while delivering high-quality, sustainable fashion.

All our products run true to size. For more specific measurements, please refer to our size guide on the product page.

Additionally, we provide the size and height of all our models on the product pages to help you choose the perfect fit.

Restock times can vary depending on the product. For updates on restocks, we recommend signing up for our newsletter and following us on social media. You’ll be the first to know when your favorite items are back in stock.

If you have a specific item in mind, feel free to contact our Customer Care team for more details.